Generally, an unplanned power outage is outside of EEC’s control and may be as a result of a fault in the network. There are several major categories of faults which may occur without prior indication. Some of the common types are equipment failure, cable faults, and damage by third parties (e.g. road traffic accidents), adverse climatic conditions such as lightning, theft and vandalism to electrical infrastructure. In such situations, it is not possible to give customers prior warning.

Although EEC endeavours to keep its infrastructure in good condition, occasionally some equipment do fail in service. In the case of lightning, severe storms, theft and vandalism, EEC has very minimal control.

There are currently no Incident Notifications published by EEC