Distribution is the Operation’s department that, on a day to day operation, interacts with the end user / customer. It is responsible at a customer request or donor funded group request to do the following:

• Quotations: Design and develop a sustainable, safe and cost effective way to supply power to any customer by issuing a Quotation.
• Projects & Service Connections: Such quotations when paid for the department schedule and undertake the construction of the line to supply power to the customer. In this process, the department ensures that Engineering and Electrical National Standards are met both on the power lines as well as the electrical wiring of the customer premises before any structure (house/business/Electrical plant) is energized.

Maintenance

Unplanned / Reactive Maintenance

The department further attends to emergencies where customers report power outages and or a breakdown/safety and environmental hazard that is identified on or along the powerlines through Call Center, *8888# and Walk-in Customers at the nearest depot. There are also scheduled works where worn-out components such as rotten wooden poles, etc. are replaced.

Planned Maintenance

For planned work, a notice is communicated through various media platforms such as national newspapers where EEC informs the general public and businesses where the power lines will be off for scheduled maintenance work.

The department also attends to customer general quires and complaints on instances where other than power outages affect the customer. Some of these instances are as a result of safety (post storm damages) and environmental (veld fires) hazards as well as building renovations and demolitions. In collaboration with other departments within the business, the department undertakes or participates in customer education and other state holders such as Electrical Contractors and Electrical House Wiremen.

Considering that electricity is a dangerous product if improperly handled or operated, the department non ending challenges are but not limited to:

1. Unsafe and illegal installations (wiring of non-reported and temporal structures such as tents, sheds (emmahhoko), etc.)
2. Overgrown tress beneath and with powerline servitudes
3. House constructed under and or very close to powerlines
4. Exposed, worn out and substandard electrical wirings
5. Old Overhead Connections Standard